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Ordering John Lewis e-Gift Cards

  1. You can purchase up to £500 worth of eGift Cards in a single transaction online.
  2. If you have a query on an existing Gift Card order, or if you would like to order eGift Cards by telephone as a private customer (up to £500), please call 0330 123 0350.
  3. If you'd like to order more than £500 as a private customer, please call 0330 123 0351.
  4. If you are ordering on a corporate basis, and your order is for less than £1,000, please call 0330 123 0351.
  5. If you are ordering on a corporate basis, and your order is for more than £1,000, please call: 0345 603 7979.
  6. We accept the following payment methods: -
    • The John Lewis Partnership Credit Card
    • Mastercard credit & debit cards
    • Visa credit & debit cards
    • American Express
    • ApplePay & GooglePay
  7. Your order and payment will be processed by Voucher Express, and your debit/credit card statement will show `Voucher Express`.
  8. All orders are subject to security checks.  If additional card security checks are required this may delay the delivery of your e-gift card. If your order fails security checks you will be refunded.
  9. If you are sending to someone else, you will be able to include a personal message with your e-Gift card that will be included in the email to your recipient.
  10. If you are sending the e-Gift card to yourself to print at home, you will receive an email with a PDF attachment. Please open and print the PDF as this is your e-Gift card.

John Lewis e-Gift Card Terms and Conditions

For full terms and conditions visit: https://www.johnlewis.com/customer-services/shopping-with-us/terms-and-conditions

Voucher Express manage this Gift Card website on behalf of John Lewis

Accessibility Statement

Voucher Express is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are continually working to enhance the usability and accessibility of our website to ensure an inclusive experience for all users.

Measures to Support Accessibility

We are committed to improving the accessibility of this Gift Card website and understand that accessibility is a journey of continuous improvement. While we are not yet fully compliant with all accessibility standards, we are actively working towards a more inclusive experience for all users. Our current approach includes:

Conformance Status

The Gift Card website aims to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We strive to meet or exceed these guidelines to ensure that our digital platforms are perceivable, operable, understandable, and robust for all users.

Accessibility Features

The website includes the following features to support accessibility:

Browser accessibility options

Each browser has different methods for font size, formatting, and screen colour options:

To change the size of the window of the site, on the browser View menu select 'Full screen' or press 'F11'.

Limitations and Alternatives

Despite our best efforts, some content may not yet fully conform to the highest accessibility standards. If you experience any difficulties using our site, please let us know. We will work with you to provide the information or service in an accessible format.

Third-Party Content and Services

Some features and functionality on the website may be provided or hosted by third-party vendors (for example, payment processors, address lookup, analytics tools, or embedded components). While we aim to choose partners who uphold accessibility best practices, we cannot guarantee full compliance on content or platforms outside of our direct control.

If you experience accessibility issues with any third-party service used on our site, please contact us. We will do our best to assist you or provide accessible alternatives, and we will raise the issue with the third-party provider if appropriate.

Feedback and Contact Information

We welcome your feedback on the accessibility of the Gift Card website. If you encounter any issues or have suggestions for improvement, you can contact us by email at johnlewis@voucherexpress.net or call our helpline on 0871 384 3238.

We endeavour to answer all queries within 24 hours (during normal office hours). Our telephone lines are open Monday to Friday, 09:00 – 17:00 and Saturdays 09:00 – 12:00.

Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further guidance:
Website: https://www.equalityadvisoryservice.com